We aim for your complete satisfaction with your purchase at Kinterly!
We pack our products with a lot of care and love so that it reaches our customers safely.
At Kinterly, we strive to deliver every product in perfect condition.

However, Return/Refund is accepted only in the unlikely events like

1.The product you received is damaged during transit, defective, or has manufacturing issues

2.The item is different from what you ordered, or something is missing from the package

Invoice number or Order number is mandatory while returning the products

Returns will not be accepted under the following conditions:

1.Product is damaged due to misuse/overuse.
2.⁠ ⁠Returned without original packaging including, labels, original packing and other accessories or if original packaging is damaged.
3.⁠ ⁠If request is initiated after 48 hours of order delivery
4.⁠ ⁠Used or washed products
5.⁠ ⁠Products sold through OFFER SALES/GIFT Vouchers/COUPONS
6.⁠ ⁠Size/Measurement/Colour issues

Colour tone and Dimensions

We request that you please check the detailed and listed dimensions of all our products to ensure that you are ordering the correct size of product. Images & videos references on our website only act as a guideline to size and colour. It is also important to note that while we strive to match colour tones and saturation, at times the true colour of products can vary and be misrepresented slightly on phones and computer screens.

We do not accept exchanges or returns based on product dimensions or screen to product colour variations.
Please make sure you check the size and colour or contact our customer support to clarify any doubts regarding the product before placing the order.

Packaging & Condition :

Returns will only be accepted in their original packaging, including bags, tags, boxes, invoices, warranty cards, and all accessories.
The product must be unused, unwashed, and in its original condition. Used, soiled, or altered items will not be eligible for returns and will be sent back at your request.

Delivery Condition :

Do not accept packages that are damaged, opened, or soiled upon delivery.

Return Process

For the process of return, the product should be unused and in the same condition as you received it with its original packaging & the tags.

The RETURN is valid within 48 hours from the date of delivery.

Delivery charges for the exchanged product will apply as per our standard shipping policy.

In case you are partially returning an order, please hand over only the partial order to the pickup agent.

For Initiating Return, kindly apply with your order id and register email id/ phone number.

To process your complaint and offer a resolution, we require the following:

What You Must Provide :

Unboxing Video (Mandatory)
A clear, continuous video showing the sealed package being opened for the first time. This video must clearly capture the condition of the outer packaging and the contents inside.
Please note: If this video is not provided, we will not be able to process a refund or replacement.

Photographs (3 to 4 images)
•⁠ ⁠Clear images of the product showing the issue (damage/defect)
•⁠ ⁠Photo of the outer package with the shipping label visible
•⁠ ⁠Any additional images that help clearly show the condition in which the product was received.

How to Submit:

Email all the required evidence to [email protected] or What’s up:8714718348
within 48 hours of receiving your order.

Delayed request will not be processed

Once approved we will arrange the return pick up. Incase return pickup not available from our side we expect you to courier it back to us through any reliable courier service with proper packaging.

If customer does not handover the product within 5-7 business days from the date of the return request being raised,the request will be cancelled from our end.

Please check our shipping address:

Kinterly kidsstore
Pulickal arcade
Erattupetta
686121
kerala
india

When do I get my refund ?

Your REFUND will be initiated and will be credited back to your source of payment within 7 business working days once the returns are received by us and clear our quality checks at our warehouse.For pre-paid order, the amount will be credited to the to the source account or original payment method.

Terms & Conditions
The final decision on whether a returned item is eligible for refund lies solely with the Kinterly Quality Assurance Team.

How can I cancel my order ?

CANCELLATION – BEFORE SHIPPING –

All orders can be cancelled before warehouse dispatch or shipped with courier partner.In case of unshipped orders, the money will be refunded to the same account used for payment, within 7 days of the cancellation request.

CANCELLATION – AFTER SHIPPING

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our helpdesk at You have the option to refuse the order at the time of delivery. Once the order reaches back to us, we shall initiate the refund within 3-7 business days.Refunds will be issued after deducting the shipping fees.

Payment Issues / Payment failure

For payments which did not complete successfully, but amount was debited from payees bank account, usually customers bank/UPI service provider / Payment gateway will credit the amount back to customers account within 3-4 working days as per RBI rules. Customer can contact us at at 8714718348 or email at [email protected]
and report the issue if amount is not credited back to account after 3-4 days. We will raise a compliant with the respective payment gateway partner too.

Thank you for Reading our Policy.

Contact Information:
If you have any questions or concerns regarding your order, please feel free to contact our customer support at Whatsapp:8714718348
or on our email: [email protected].
We appreciate your trust and understanding as we work to provide you with the best possible experience.