Thank you for choosing Kinterly!
We are committed to ensuring a smooth and reliable shopping experience for you.

Processing time:

Once order is received, we try our best to dispatch the order within 2 business days.Orders received on Sundays or on holidays will be processed on the next business day.Any delay in the order dispatch will be notified.

Delivery time :

Expected delivery time is in between 2 to 7 days within India depending on locations.Certain regions may experience delivery times longer than our standard duration.This is general timeline and may vary according to conditions.

Tracking information :

Once the order is dispatched customers will receive delivery details/tracking numbers via SMS or Email.

Shipping delays :

While we strive to meet our processing and delivery timelines, please be aware that unforeseen circumstances can impact the shipping timeline. In the event of significant delays we will make every effort to promptly communicate the situation to you.

Shipping charges :

Free shipping is provided on orders Above Rs 2000 or else shipping charges will apply according to your location.

Cash on Delivery:

Convenience charge is applicable for Cash on delivery orders.

Partial Shipments :

In some cases, if you have ordered multiple products, they may be shipped in separate packages or arrive at different times. This may be due to product availability or logistical reasons. If your order is sent in multiple shipments, we will provide you with the necessary tracking information for each package.

Undeliverable Packages :

If a package is undeliverable due to an incorrect or incomplete address provided by the customer, refusal of the package, or failure to collect the package from the designated delivery location within the specified timeframe, it may be returned to us.
In such cases, we will contact you to confirm the correct shipping address or discuss reshipment options. Additional shipping charges may apply for reshipment.

Incorrect Shipping Address :

We will not be RESPONSIBLE for delivery issues arising from incorrect shipping address .Shipping address cannnot be modified once order is picked up by courier partner

Cancellation of order :

In case of orders returning due to incorrect information provided in shipping address, we might reserve the right to cancel the order and refund the amount after deducting shipping charges.

For orders which has payment gateway issues or delay in payment confirmation from Bank, there is a possibility of order getting auto cancelled. , there might be delay in shipment, since the team has to check with the payment gateway provider to confirm payment.

We reserve the rights to cancel order due to non-serviceability of pin code, incorrect pricing or product, unavailability of product(s), incorrect or ambiguous address/phone number etc. In case of paid orders, refund will be issued in such cases.

We reserve the rights to cancel/deny Cash on delivery orders and there will not be any refund since no payment was accepted from the consignee.

We reserve the right to deny/cancel an order if the customer had placed orders before and cancelled or returned order without any valid reason.